Awful Experience – Unclean Apartment and No SupportI stayed in Manchester for the half marathon and was extremely disappointed with the apartment. The place reeked of stale urine when I arrived. The host only offered an air freshener and later came in (with my permission) to light a candle, but the smell remained. I had to keep the living room window open and the bedroom door shut just to make it bearable.Customer service was useless — I asked to move to another apartment and got no response at all. The host also stopped replying. We had to sleep on the mattress from the bedroom on the living room floor because we couldn’t leave the car park, as it was blocked off due to the marathon finish line.The apartment was dirty, the window was broken and taped shut, and overall, the place felt neglected. After chasing customer service for days, all they offered was the cleaning fee and 20% back.We also felt that, because this is a large company, it was too far removed from the actual apartment and the situation we faced. The commercial and operational level lacked any real customer care or understanding of what we were dealing with.Truly disappointing — I won’t book with this company again and wouldn’t recommend them to anyone.
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