terribly bad experience - york Property in HolbornBefore we even arrived, we had threats of £10 charges if we were late for key collection, the wrong apartment information sent to us, and the wrong instructions for directions.Upon arrivalbroken toilet seatbroken shower - shower hanging off the wallbroken lampbroken windowhuman hair in the bowls and platesno bath matunclean cutlerypurple stain in freezerdust everywhereComplained on day one, as we had to go out and buy cleaning materials so we could sleep there, and was told the following "we're aware of the problems, we just haven't fixed them".After three more days of complaining, someone pretending to be a manager called us and offered us 30% refund, to which we accepted and advised we'd hold off reviewing the place and complaining further.It's 17 days later, no refund. No apologies. Just lies upon lies.Have evidence of everything. Will be taking it as far as I can with as many review websites, their CEO, LinkedIN and more. I have no issue with mistakes - and I was grateful this fraudster offered to fix them with a refund. However I cannot stand liars.Game on!
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