We booked 12 cheapside, Liverpool Eden apartment via Airbnb. One of the 40 ish properties managed by MY PROPERTY HOST (or more accurately not managed !) Took an hour to get keys from a newsagent that was called one thing on our instructions but in fact had no such name (we were told we would be met at the property by my property host ,but that didn’t happen!) We used the emergency contact number to be diverted to a call centre that could not help with instructions to gain access and were told that someone would call us back which didn’t happen. Eventually l spoke with person coming out of the car park to gain access using the broken fob that had been cellotaped back together ! In the apartment it was disgusting. cupboards stuffed with junk. Wardrobes with spare stained bed linen, toilet roll holder hanging-off the wall. Smoke alarm missing from its holder. Microwave stinking with left over food debris. The list goes on and on. Then the real funstarted when we checked the mattress. Multiple piss stains in the mattress and even piss stains on the mattress protector. We walked out and checked into a hotel which is lovely and similar price …. 24 hours later and still no phone call from the company. It would appear from quick research that this company has only been trading a few months and I would guess it is a case of fleecing people while they can before going into receivership which will o doubt happen soon. Requested full refund and of course no responseMy advise is to steer clear of MY PROPERTY HOST and I truly hope airbnb strike all their properties off the Airbnb platform
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London's best Airbnb manager | My Property Host provides a fully managed, end to end, hassle free short let management service, helping our clients achieve maximum profitability | Now with free short let insurance.
