We booked to travel up from Cornwall and stay in Liverpool for 2 nights. There was a problem with the plumbing and the bath was half full with dirty water. My property advised that they had plumbers on the way. After a 7 hour drive we were walking around Liverpool and were phoned and asked if we could be back at the apartment to allow the plumbers and a My Property Manager into the property as there was not a set of duplicate set of keys available. The plumber and manager turned up an hour later than stipulated and the TV was not working. The manager stayed about half an hour and managed to get i player working. It took the plumber just over 3 hours to fix the issue, the plumber and his mate were really good. So after driving 7 hours my wife and i had to eat takeaway fish and chips rather than going out for a meal and only had i player to watch. Although the Plumber cleaned up the bath was really dirty and there was no cleaning equipment, so i had to go to the local shop at 10pm so we could use the shower. It was left with My Property Host that they would look at making a compensatory payment and would get back to is the next day. After several days we had not heard anything so submitted a formal complaint and after a fortnight we have not even received an acknowledgement. The root cause of this issue was My Property not having a set of duplicate keys available which prevented us going out for the evening. There was also issues with the check in particularly the parking arrangements which resulted in me being parked outside for half an hour on a one way street on double yellow lines until we were able to obtain the correct information on how to enter the garage and where to park. I appreciate things go wrong but not even acknowledging and responding to our complaint is really poor.
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London's best Airbnb manager | My Property Host provides a fully managed, end to end, hassle free short let management service, helping our clients achieve maximum profitability | Now with free short let insurance.
