We arrived at the property at 3.30pm on the Friday - which had not been cleaned and was uninhabitable.No clean beds, no clean towels, crumbs and food on the floor, rubbish bags in the yard – this list goes on.We called the My Property Host agent who said it would be sorted ASAP – we left our cases and popped out for a while. We returned at 6.30pm and the cleaning had still not been done. After another lengthy conversation with the My Property Host agent, they said, as it was a Bank Holiday weekend, they could not guarantee that the property would be cleaned that day.Under the circumstances – as we couldn’t wash there and had no guarantee that we could sleep there - we had to arrange alternative accommodation for the Friday evening.Upon arrival back to the property on the Saturday a basic clean had been carried out but not all issues had been resolved - the level of the cleaning was just enough to allow us to stay on the evening of the 24th.We took this up firstly with Booking.com, explained to them that we required, at the very least. half the accommodation cost refunding plus full reimbursement of the alternative accommodation - an insulting offer was made from My Property Host of £125 – which we rejected, of course.The next stage was to speak direct to My Property Host – which, to date, I have done twice, along with an emailing them.It is now two weeks down the line and no one has got back to us yet – I guess we’re being ignored.This is just not good enough – both the state of the accommodation and the handling of our complaint.
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London's best Airbnb manager | My Property Host provides a fully managed, end to end, hassle free short let management service, helping our clients achieve maximum profitability | Now with free short let insurance.
