However there are a few issues which are unacceptable.I have stayed with your company before & did not have any issues, but this time there are a few problems.1) The area allocated for parking; there are several cars park illegally out of bays, at the entrance & getting round the car park. There are many cars blocked by other cars just randomly parking & there is no order or anything unfortunately. This has nearly caused an accident by several people, and we are just left stuck. This is not acceptable, what if there is an emergency, or people just want to get out. I have recorded a video of someone trying to exit, but they are unable to. 2) There is a lack of utensils in the kitchen, specifically a basic spatula & a pan that is not there. There is one pan under the skin, which is completely burnt, the non stick is off the base & you can see it’s been abused, therefore I see why it’s been left in the non traditional place under the skin rather than in a cupboard where the other pots are. 3) There seems to be tea bags & coffee sachets in a bowl, same as when I last attended your apartment, however there’s no sugar this time, just makes it look unprofessional & rushed.4) the tissue holder in the toilet on the base level has many many marks on the walls, looks like there was a lot of kicking and damaging going on + the tissue holder is broken! 5) the sofa is quite heavily stained, making it uncomfortable for me and my family. I understand sofas have marks on them, but this time it is quite severe, making it lol very apparent how dirty it is.6) the blinds in the living room & the bedroom are broken, thread dangling & the bars to adjust it, are not there, which means I have to get a stool and manually do it by hand do block/allow light in.7) The shower head is broken & where you hold it, it is cracked, so water is sprinkling out8) I booked a 2 room stay, and both beds are double beds, however the blanket is a single blanket for both beds..This is truly unacceptable & when spending any amount of money, we would all hope that the basics are done & things are clean. I don’t expect things to be perfect, but these are several points which are adding up to not be ok. This is just making me decide not to book again.
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