I used 'my property host' to book a apartment in the Newspaper Building in Blackburn, I'm on business there during the week and had stayed for 4 weeks previously, the building is shabby, lift doesn't work, I was told the fire alarm wasn't working prooerly so they have 2 men at the front door doing fire watch, the place is just barely acceptable, I stayed in the basement rooms but smelt of damp, I ignored all this because it was a convenient location, it was booked through Booking.com so thought it would be a safe bet, wrong assumption, there are signs in the flat and emailed to you saying if you don't empty your rubbish at the end if your stay in the correct bin you will be fined £200 and it's on cctv, when I went to empty the bin it was just a chaotic pile of black bin bags in the car park, every bin was the same colour and overflowing, the main problem and the reason for reviewing them is I checked into the apartment, bear in mind the furniture is all mega cheap flat pack stuff, I sat in the bed and the bottom slats fell through, tried to fix it but most of the slats were already broken from before on both sides of the bed, went to sleep and it collapsed again, I reported it to the agent girl that meets you and she apologised and said she'd fix it, didn't happen, offered another apartment but didn't want to pack and repack for one more night, slept in it again and it collapsed again, so slept in the sofa, 2 days later I received an email charging me £240 for damage to the bed! I thought they were joking, but no, tried emailing phoning, they don't reply, asked for the area manager to reply 4 times, no reply, when I went this week the agent that met me said he cleans the rooms and all the beds are broken in most of the apartments they rent out there, really thin slats and the bed is bizarrely only 12 inches high off the floor, probably cheaper option, they charged my card fraudulently and without my permission, I am now dealing with booking.com and my card company to get the money back, please take this advice, they are not interested in letting the apartments they are interested in falsely charging people money for so called damage, there is a similar review on here from a guy that got charged £300 for a scratch on a kitchen cupboard, I'm guessing the letting agency get commission on this or similar, I was going to be booking for a year and they didn't care about me so they won't give 2 hoots about a 1 or 2 night stay, I'm a business guy and don't damage anything I'm there to work, I won't be scammed by people like this and I will get my money back, they are on booking.com listed as central Blackburn 1 bed apartment 'spacious or smart or fantastic' what a joke, they are all in the same place, they have about 20 apartments in the same Building called the Newspaper Bullding near the station, I hope this review saves you the scam and hassles I have had, that's what Trustpilot is for, avoid at all costs.
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