1 star. Extremely disappointing experience with Myprotein.
I returned items from two separate orders in two separate parcels on the same day using Myprotein’s own Royal Mail return labels. The returns were sent back on 26/03/2026, and more than 20 days later, I was still chasing refunds that should already have been processed.
The total refund owed to me is £173.00, including one order for £103.64 that still has not been refunded.
I first contacted customer service on 08/04/2026 to ask why the refunds had not been paid. I was then told on 10/04/2026 that the matter had been raised with the warehouse team and that I should allow 72 hours for a response. That deadline passed, and nobody properly updated me.
After that, I received another vague response saying the return had to be manually searched for because it had not been processed automatically. Even then, they still did not clearly confirm where my money was, when the refund would be paid, or why this had dragged on for so long.
In my experience, this is not a one-off. Since 2024, every time I have had to chase a refund from this company, it has involved delay after delay. Based on my repeated experience, it feels as though customer refunds are not treated with any urgency at all. I find it unacceptable that a customer should have to repeatedly chase their own money for weeks after following the company’s return process correctly. If I do not receive my refund promptly, I will consider taking further formal action.
What makes this worse is that I followed their return process correctly, used their own labels, and still had to spend a huge amount of time chasing my own money. This is not acceptable customer service.
At this point, the issue is not just the delay. It is the poor communication, missed deadlines, and the fact that I have had to repeatedly chase refunds that should have been straightforward.
Very poor experience, and based on this, I would not trust Myprotein to handle returns properly. I am fed up and out of pocket with this company. I am considering taking legal action against them.
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