I made an error in the order of this product and requested that you amend the order to correct it within 5 minutes of placing the order. Despite this you told me that you cannot amend the order ‘because you have already dispatched it’. This I don’t accept given that the order was amended immediately. Really poor service. Won’t order from you in future. Update: Response to your reply below: You haven't 'resolved' anything. You have simply comfirmed that you won't amend or cancel an order once it has been placed 'due to this entering the dispatch process'. The only option is to wait until the order is delivered and then have the hassle of returning it - at my own expense. In what way is this a 'resolution'? As stated, I contacted you within five minutes of placing the order and the order was placed late at night. There is no way it had 'entered the dispatch process' at the time I requested amendment. It is simply really poor customer service.
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Myprotein er verdens største online brand inden for kosttilskud og træningstøj. Vi har branchen største sortiment og produktionsfaciliteter, samt kvalitetskrav som ingen kan matche.
For at sikre den absolut bedste kvalitet tester vi blandt andet alle produkter med 2 FT-NIR (Near Infra Red) maskiner, har E-tunger og næser for at sikre at smag, konsistens, kvalitet og aroma altid er den samme, samt samarbejder med “The British Retail Consortium”, der har certificeret Myprotein og givet os en AA Grade for fødevaresikkerhed.
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