Me and my boyfriend received a damaged parcel with protein powder full of clumps and with a strange, unpleasant taste. We immediately contacted customer service, provided clear photos of the parcel and the product, and asked for a proper solution. Instead of taking responsibility, we were told there is “no problem” with the product.We even offered to return the item so they could check it themselves, but they completely ignored us. Finally, they closed our case without any real follow-up. This is absolutely unacceptable.We just wasted 500 DKK on a protein powder that cannot be used. No refund, no replacement, not even proper communication. This company clearly does not care about product quality or their customers. We will never buy from them again, and we strongly advise others to stay away.
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Myprotein er verdens største online brand inden for kosttilskud og træningstøj. Vi har branchen største sortiment og produktionsfaciliteter, samt kvalitetskrav som ingen kan matche.
For at sikre den absolut bedste kvalitet tester vi blandt andet alle produkter med 2 FT-NIR (Near Infra Red) maskiner, har E-tunger og næser for at sikre at smag, konsistens, kvalitet og aroma altid er den samme, samt samarbejder med “The British Retail Consortium”, der har certificeret Myprotein og givet os en AA Grade for fødevaresikkerhed.
Vi har altid vores kunders tilfredshed som første prioritet og ønsker at tilbyde bedste værdi for pengene, hvorfor din mening og feedback er meget vigtig for os.See more
