Company Review: RejuvaKnee / RejuvaCare
My experience with RejuvaKnee and RejuvaCare was extremely disappointing. I want to share what happened so other customers understand the problems I faced.
First, the advertisement said the product would ship from a U.S. warehouse. This was not true. My order came from China. I also paid an extra $10 for expedited shipping. Even though my card was charged for expedited service, the shipping label showed only standard shipping.
When I contacted the company, they told me not to worry and said I would get my order in 3 to 7 business days. After two weeks, nothing had shipped. They then claimed there was an error in my address. The “error” was simply that the street address line also included the city and ZIP code, even though the next line already had the city and ZIP. This was not a real mistake, but they used it as an excuse.
After that, the package was supposedly put on a boat leaving China. The tracking said it “left the export country,” but three days later it still showed “in transit from China.” Three weeks passed, and I still had no product, even though I paid for a 3–7 day delivery.
Then something even worse happened. The company charged my credit card an extra $43 without my permission. That was the final sign that something was seriously wrong.
I challenged all the charges with my credit card company. I was refunded the $43, and the remaining $203 (which came in two separate charges) is still being reversed.
To be fair, the company did respond quickly to my messages. But they never fixed anything, never shipped the product on time, and added an unauthorized charge. Because of this, I cannot trust them. If I could give zero stars, I would. This was the worst online shopping experience I have ever had.
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