I ordered what were supposed to be high quality leather boots as a present for my daughter, reduced from £93.99 to £54.80 in the sale. They took nearly 2 weeks to arrive and are terrible quality. It's doubtful that they're leather and they have awful stiff, plastic type soles.I received several emails between order and delivery but now cannot get in touch with them. The phone number on their website doesn't work and so far I've had no reply to email and completing/submitting their contact form requesting information on how to return. Their address on the website is in the Netherlands which would be expensive to return the item to and then no guarantee of a refund.I looked up Companies House information and a company called Mysa London, described as selling beauty products, was dissolved in June 2025.There is a personal address for the Director but the registered phone number is the same as on the website. It doesn't exist so possibly this address is no longer in use either.
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