How I really wish I’d done my research and checked the reviews here before ordering from this scam company. Ordered a pair of boots for a Xmas present. Arrived out of the quoted delivery time, no shoe box just wrapped in a plastic mailer bag. Cheap nasty quality, made in China and smell strongly of nasty chemical's. There’s no actual returns process on the website which tells you everything you need to know - they are a scam company and have no intention of refunding anyone’s money. I have sent several emails also provided photos as requested - although any legitimate company wouldn’t ask for photos, and I quote “before I can share our returns address”????Having done my research now, albeit too late, the business is registered to one person and was dissolved on 17 June 2025. When incorporated Dec 2021 it was listed as 96020 - Hairdressing and other beauty treatment???Given all the bad reviews and my personal experience I have reported the company and registered person to both Citizens Advice/Trading Standards and Action Fraud. Nov 15- placed online orderDec 03 - received item Dec 04 - emailed company to confirm the return process as it’s not on the website. Reply received from ‘Sophie’ and advised I have 30days to return however I would have to pay shipping fee but didn’t provide the address to return to so I replied asking for address. Received a reply from ‘Anna’ requesting reason for return and photos showing them is “in good, undamaged condition”.I have sent photos.Dec 06 - followed up on my last email as no reply and advised I will take further action if someone doesn’t respond. Here we are, Dec 09 and still no reply to my last email. I fully encourage anyone else scammed by this company to report it to Action Fraud and Citizens Advice/Trading Standards. You might just think to write it off as a bad experience but they’ll only do this again to someone else!
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