This is not a UK-based company! I was told delivery would be within 3 days, but it actually took 3 weeks and the item shipped from China. The website indicated that the coat was genuine leather, yet the label states it is 100% polyester! When I reached out to customer service to share photos of the unsatisfactory item, I received a response saying the recipient's email was unreachable. I wish I had checked reviews before making my purchase; now I have to attempt to recover my money through my credit card provider!
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