Hi I have contacted the emergency team re a boiler having to be re topped up every 15 minutes . if i do not do this the boiler will stop working and have a leak on the outside pipe work. I have not had any contact since 2 hrs of being referred to a plumber service. I have called the number provided and there is no answer. I have contacted the emergency team (spoke to grace and rehana)and have been told that they can't not get hold of the plumber. I have asked for an alternative company to be provided and been told there is no one available until next week. Surely if this is a emergency service 🤔 I have to question why I have been company who is located 1 hr and 45 minutes away from my house and there is no local companies available until next week. The plumber cannot make contact with myself and is not reachable. I have a 3 year old daughter who is being put at risk as a result of your service. I will be posting a review on my experience as a very unhappy customer with little faith this will get resolvedI would like this to be escalated to complaints as I have expected more from an add on service to cover emergencies involving burst pipes and boiler breaks.
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