Review Time
I am extremely disappointed with the service provided by Sedgwick following an emergency home insurance claim referred by Admiral.
On 25 February, I discovered an active leak coming through my landing ceiling and immediately reported this as an emergency. Despite the urgency, it took approximately 48 hours for anyone to attend, and when someone finally arrived, Sedgwick sent a roofer instead of a plumber. The contractors themselves confirmed the issue was a leaking water tank and not roof-related.
Even after Sedgwick received confirmation of the actual problem, no plumber was arranged. I had to repeatedly chase for updates while the leak continued for days. I was then assured that a plumber would attend on 28 February and took time off work to wait at home, only for nobody to arrive.
After several further calls, I discovered through Dyno-Rod’s Operations Manager that they do not even provide plumbing services in Northern Ireland — meaning the attendance Sedgwick repeatedly promised was never going to happen. Throughout the day, I was given inaccurate and misleading information and left waiting unnecessarily.
This situation was made even more serious as my 82-year-old grandfather lives in the property, and the leak was directly above his stair lift, which he depends on daily. He also pays for Home Emergency cover, yet waiting over 48 hours for appropriate assistance clearly does not qualify as an emergency response.
The lack of organisation, poor communication, delays, and misinformation experienced have been completely unacceptable. The stress and disruption caused could easily have been avoided with basic coordination and proper handling of the claim.
I would not recommend Sedgwick based on this experience.
I am extremely disappointed with the service provided by Sedgwick following an emergency home insurance claim referred by Admiral.On 25 February, I discovered an active leak coming through my landing ceiling and immediately reported this as an emergency. Despite the urgency, it took approximately 48 hours for anyone to attend, and when someone finally arrived, Sedgwick sent a roofer instead of a plumber. The contractors themselves confirmed the issue was a leaking water tank and not roof-related.Even after Sedgwick received confirmation of the actual problem, no plumber was arranged. I had to repeatedly chase for updates while the leak continued for days. I was then assured that a plumber would attend on 28 February and took time off work to wait at home, only for nobody to arrive.After several further calls, I discovered through Dyno-Rod’s Operations Manager that they do not even provide plumbing services in Northern Ireland — meaning the attendance Sedgwick repeatedly promised was never going to happen. Throughout the day, I was given inaccurate and misleading information and left waiting unnecessarily.This situation was made even more serious as my 82-year-old grandfather lives in the property, and the leak was directly above his stair lift, which he depends on daily. He also pays for Home Emergency cover, yet waiting over 48 hours for appropriate assistance clearly does not qualify as an emergency response.The lack of organisation, poor communication, delays, and misinformation experienced have been completely unacceptable. The stress and disruption caused could easily have been avoided with basic coordination and proper handling of the claim.I would not recommend Sedgwick based on this experience.
I was unsure as to whether or not a part of my property might be suffering subsidence damage. My insurance company referred the case to Sedgwick.A local surveyor arrived to take a video of the damage, layout of my property, and surrounding area.I subsequently received a repudiation letter: 'Confirmation - no evidence of subsidence damage'. This letter was produced by a Building Consultant, based presumably, on viewing the video .So, no intrusive investigations of the cause of the damage were carried out.The Confirmation letter invited me to have (and pay) for the damage to be repairedDespite twice, expressing my reservations to Sedgwick concerning the findings of the Confirmation letter, they have fallen silent. My insurance company has also remained silent.So, my property does not currently suffer from subsidence damage?I await notice of the renewal of my buildings insurance.
I am 99% sure most of the case workers are stoned. They communicate incoherently over the phone and do not respond to communications via the website messaging system. I have 6 messages over the past month that were not responded to at all.
Terrible service, cover provided as part of Policy Expert home insurance, report loss of heating and hot water during heavy snow at 7am, advised 2 hour assessment and contact window, heard nothing and attempts at contact proved useless. Gave up at 1pm and contacted a local hero to attend and resolve within the hour
Hi I have contacted the emergency team re a boiler having to be re topped up every 15 minutes . if i do not do this the boiler will stop working and have a leak on the outside pipe work. I have not had any contact since 2 hrs of being referred to a plumber service. I have called the number provided and there is no answer. I have contacted the emergency team (spoke to grace and rehana)and have been told that they can't not get hold of the plumber. I have asked for an alternative company to be provided and been told there is no one available until next week. Surely if this is a emergency service 🤔 I have to question why I have been company who is located 1 hr and 45 minutes away from my house and there is no local companies available until next week. The plumber cannot make contact with myself and is not reachable. I have a 3 year old daughter who is being put at risk as a result of your service. I will be posting a review on my experience as a very unhappy customer with little faith this will get resolvedI would like this to be escalated to complaints as I have expected more from an add on service to cover emergencies involving burst pipes and boiler breaks.
Cannot leave minus 10 but would if I could.Admiral sent us to this miserable excuse for a facilities company when we had a gas boiler problemSedgewick solutions = no solution .kept waiting for hours. Zero updates. Terrible service.DO NOT EVEN THINK OF USING THIS COMPANY.Shame on you Admiral for using a company with such poor reviews.
My boiler broke down on boxing day, l called Policy expert, they passed me on to their partners, Mysedgwick.com, who took my details. Then l waited. No response for 5 days, so l called them again, they took my details again and was told that l would receive a call, probably later that day, to arrange an engineer visit. No such call came, but during the call, l ascertained that the home emergency insurance would only cover a temporary fix, up to the amount of £300, therefore if a permanent fix was the only option l wouldn’t be paid, and l assume l would be charged for the callout? This is now new years day, 6 days after the initial call to mysedgwick.com informing them of the total breakdown of my heating system, during one of the coldest times of the year. I’m still waiting for an appointment for an engineer to call. 6 days so far and no call, just for an appointment date, (however far into the future that might be, once l receive the call.)This is the only time that l have ever claimed on my house insurance in 34 years, only to find that the policy in this regard, is useless, and not fit for purpose as far as l can see. Their idea of a response to this emergency situation, has been a joke to say the least. My advice to anyone thinking about taking out emergency home cover of this type would be, save your money, if you have a problem go with your usual boiler service company or a local plumber if possible. This type of policy only offers peace of mind in writing, not in practice in my opinion.I have now cancelled my claim with policy expert partners, mysedgwick.com, and arranged a fix with a local plumber, who came around the same day to fault find, he’s had to order a part, and will be with me when it arrives to fit it.I’ve given one star to mysedgwick.com because l wasn’t allowed to award them zero stars.
This loa company is the biggest waste of time and money. i don't understand why this company is still running when all they do is let people down and flop so dramatically. 9 times out of 10, anyone who uses this company for loa get fired because they genuinely don't care for doctor or hospital notes, which should be illegal, or they find something that shouldn't even matter to your claim that they use as a loophole. not to mention, even when you manage to get a claim, you can't even access it because their website is Almost always inactive, or you have to spend a half hour to change your password for absolutely no reason. Did I mention they don't have a call center either, or have re-looping audio prompts? this company is the worst. i sincerely hope big corporations and employers stop relying on this crack pipe of a company.
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