My boiler broke down on boxing day, l called Policy expert, they passed me on to their partners, Mysedgwick.com, who took my details. Then l waited. No response for 5 days, so l called them again, they took my details again and was told that l would receive a call, probably later that day, to arrange an engineer visit. No such call came, but during the call, l ascertained that the home emergency insurance would only cover a temporary fix, up to the amount of £300, therefore if a permanent fix was the only option l wouldn’t be paid, and l assume l would be charged for the callout? This is now new years day, 6 days after the initial call to mysedgwick.com informing them of the total breakdown of my heating system, during one of the coldest times of the year. I’m still waiting for an appointment for an engineer to call. 6 days so far and no call, just for an appointment date, (however far into the future that might be, once l receive the call.)This is the only time that l have ever claimed on my house insurance in 34 years, only to find that the policy in this regard, is useless, and not fit for purpose as far as l can see. Their idea of a response to this emergency situation, has been a joke to say the least. My advice to anyone thinking about taking out emergency home cover of this type would be, save your money, if you have a problem go with your usual boiler service company or a local plumber if possible. This type of policy only offers peace of mind in writing, not in practice in my opinion.I have now cancelled my claim with policy expert partners, mysedgwick.com, and arranged a fix with a local plumber, who came around the same day to fault find, he’s had to order a part, and will be with me when it arrives to fit it.I’ve given one star to mysedgwick.com because l wasn’t allowed to award them zero stars.
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