I am extremely disappointed with the service provided by Sedgwick following an emergency home insurance claim referred by Admiral.
On 25 February, I discovered an active leak coming through my landing ceiling and immediately reported this as an emergency. Despite the urgency, it took approximately 48 hours for anyone to attend, and when someone finally arrived, Sedgwick sent a roofer instead of a plumber. The contractors themselves confirmed the issue was a leaking water tank and not roof-related.
Even after Sedgwick received confirmation of the actual problem, no plumber was arranged. I had to repeatedly chase for updates while the leak continued for days. I was then assured that a plumber would attend on 28 February and took time off work to wait at home, only for nobody to arrive.
After several further calls, I discovered through Dyno-Rod’s Operations Manager that they do not even provide plumbing services in Northern Ireland — meaning the attendance Sedgwick repeatedly promised was never going to happen. Throughout the day, I was given inaccurate and misleading information and left waiting unnecessarily.
This situation was made even more serious as my 82-year-old grandfather lives in the property, and the leak was directly above his stair lift, which he depends on daily. He also pays for Home Emergency cover, yet waiting over 48 hours for appropriate assistance clearly does not qualify as an emergency response.
The lack of organisation, poor communication, delays, and misinformation experienced have been completely unacceptable. The stress and disruption caused could easily have been avoided with basic coordination and proper handling of the claim.
I would not recommend Sedgwick based on this experience.
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