My internet has gone out and while it usually comes back after a while this time it has not (3 days and counting). Their customer complaints system is done through a bot called Kyla. Even when indicating a service problem and making selection of speaking to person you are kept online with occasional messages that they are busy and to keep waiting. My record was 5 hours online. No ability to log service failure, no one coming to fix it. Basically take your money and cannot get hold of them again.
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