I ordered a mattress from the company on December 18th, expecting delivery on December 23rd. However, the tracking was not functioning, indicating my order didn’t exist. I contacted customer support, and while they assured me my product would arrive, they couldn’t provide any information on its current status. By December 23rd, I hadn’t received anything, and they kept pushing the delivery date further to December 25th, then December 26th, and finally to December 28th. Each time I called, I received vague excuses without any proper updates on my product's location. Frustrated, I requested a refund, which took a full day to confirm. The most infuriating part was their inability to track their own product. This has been a truly disappointing experience.
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