I placed an order for a mattress on December 18th, expecting it to arrive by December 23rd. Unfortunately, the tracking information was not functional, showing my order as nonexistent. I reached out to customer support, and while they assured me my product would be delivered on time, they could not provide any details on its location. By December 23rd, I had received nothing, and they continued to push the delivery date back to December 25th, then December 26th, and finally to December 28th. Each time I called, I received vague excuses without clear information about my product's whereabouts. Frustrated, I requested a refund, which took an entire day to confirm. The most frustrating part was their inability to track their own product. This has been the worst experience I've encountered.
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