I had a very disappointing experience with Mystake and feel it’s important to share it.
During a single session, I lost around £3,500 playing Book of Ra Deluxe. What concerns me is not the loss itself, but how it happened. Within a very short period, I was able to make multiple deposits of approximately £100 in quick succession, with no warnings, no checks, and no responsible gambling intervention at any point.
This kind of rapid deposit behaviour is widely recognised as high-risk, yet there was absolutely no friction or safeguard in place. I was allowed to continue depositing and playing continuously until the full amount was lost.
I raised this as a formal complaint, focusing specifically on the lack of player protection during that session. Unfortunately, my concerns were repeatedly dismissed with references to general terms and refund policies, without addressing the core issue.
While the platform offers tools like self-exclusion and limits, these rely entirely on the player acting in advance. In situations like mine, real-time monitoring and intervention should play a role, and that simply did not happen.
I am not disputing the fairness of the games, but I do believe this situation reflects poorly on how player safety is handled.
I hope this feedback is taken seriously, and I would encourage others to be cautious and make full use of limits before playing.
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