I spoke with a customer service representative for an initial interest call. He was pleasant and charismatic, which was very promising. I was on a GLP-1 in 2025 for 3 months with fantastic results and was transparent with the representative about my desire to use the medication short term (no more than 6 months) to aid with my plateau. I mentioned that it was important for me to start on the right dose and indicated that I could prove my prior dosage amount and/or have my primary care doctor confirm the need for an initial higher dose, as I am regularly monitored and have been working on staying out of “pre-diabetic” range for the last two years. The representative assured me that with my previous prescription, I would be able to continue on the 10mg without issue. Alright. You’ve got me.
I took all of the initial assessments and shared the information about my previous GLP-1 prescription and experience on the assessment forms. Great. The forms appeared comprehensive, but easy to complete. Everything was looking good so far.
Fast forward to being required to pay for a 3 month supply BEFORE I find out which GLP-1 options I am even eligible for (thankfully I was eligible for compounded Tirz, which was the goal), I see that my order was only approved for lowest dose (2mg) and was “sent to the pharmacy”.
I did reach out to Clinical Support immediately after receiving the alert that the provider had approved an order so that I could share my previous prescription information and proof and hopefully get things adjusted quickly, but the provider team indicated that they only start orders out from the minimal dosage and titrate up slowly to ensure minimal side effects. Oof. Frustratingly different from my initial interest call. Had I known this, I would not have gone with MyStart. However, the “start at the bottom and you’ll get there eventually” strategy is deceptively genius from a business standpoint.
Without being familiar with what results one can expect from dosage differences, this almost guarantees that subscribers (myself, anyway) commit to at least 6 months before seeing significant results. By the time they get to their goal, they’ve potentially spent way more time and money on the medication than necessary.
To their credit, the provider approval WAS a quick turnaround after the initial order on 1/9, but my order is still showing as “sent to pharmacy” on 1/17. Like many other recent reviews have indicated, the turnaround time from placing your order to receiving it doesn’t line up with what is advised - Potentially from an influx of holiday/new year, new me orders having production and shipping time backed up?
I do hope to eventually receive my order, but I encourage MyStart to offer better transparency from the beginning. It seems like the customer service team is not entirely familiar with provider procedure and policy, if I am to assume that the incorrect information given to me during my interest call wasn’t intentional. So far, what has been explained or advertised hasn’t exactly lined up, and I’d expect more communication regarding delays to be forthcoming rather than feeling left in the dark.
Fingers crossed for the follow up review.
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MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.See more
