Terrible experience with what markets itself as a premium product/service. I ordered a ski suit on next day delivery (well before the cut off time) ahead of a ski trip. It didn't arrive for two days, by which time I had already gone on my trip. When I returned I logged a return of the item and the portal said I had to pay for return postage! I emailed to complain and they sent me a label. My return was confirmed as delivered but that was 6 weeks ago and still no refund has arrived onto my card. There is also no way to telephone this company, the chat bot wasn't answered on both occasions that I tried (during their stated working hours). You have to email. All in all, what a joke for a company that pretends to be "premium". Update: It is now nearly two months since this company confirmed to me that my return was delivered back to their warehouse (on 10th March) but they are still yet to provide a refund of £445 for the item. The item was returned late because they delivered it late to me in the first place! If you order from this company you'd better be sure you're going to keep the item as you may never see your money again.
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