I believe the app is a solid concept. However, I experienced a frustrating situation when I was left waiting in a queue with the service for about 10-15 minutes, only to be disconnected. It's unclear whether the disconnection was caused by the platform or the service itself, but it certainly wasted my time and resources. If you can reach out directly, that seems to work much better.
Claim your business profile now and gain access to all features and respond to customer reviews.