It is astonishing what is occurring at this stage. Since my last update, I have reached out multiple times, yet there is still no progress on a straightforward date-change request. It has now been three weeks since I submitted my request, and the response remains the same unhelpful phrase: “We are waiting for the airline to reply.” What if the airline never responds? Is the plan to leave customers in limbo indefinitely? This is no longer a minor delay – it feels like mental torture. I have significant commitments tied to this return booking: I need to secure other connecting flights for my family, arrange leave from work, and organize my schedule. With each passing day of delay, ticket prices elsewhere continue to rise. Your inaction is costing me time, money, and peace of mind. A competent representative with even a modicum of decency would have taken accountability and found a resolution instead of hiding behind the “airline hasn’t replied” excuse for weeks. Given the level of stress, wasted time, and distress you’ve caused me, a responsible company would have booked the return ticket themselves and absorbed the cost as compensation for this debacle. Your actions illustrate precisely why you receive so many negative reviews: because you treat customers as expendable and their time as insignificant. You are operating like an organization that does the bare minimum, leads people in circles, and hopes they will simply give up. Crucially, I need to travel early next week. I require this booking resolved immediately, not at some uncertain future date. Your utter silence and indifference at this point is not just unprofessional – it’s reprehensible.
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