Review Time
PNR: CLSXU0PS
I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS).
For several days, I attempted to contact customer support through phone calls and emails concerning a minor issue involving a missing last name on my ticket. Despite the urgency of my upcoming travel date, I received no meaningful response, no proper assistance, and no timely support. The complete lack of communication during such a time-sensitive matter was extremely frustrating and unprofessional.
Because the issue was not resolved and my departure date was approaching, I was forced to cancel my ticket and purchase a new one to avoid travel complications. This resulted in additional financial loss and unnecessary stress, all due to the absence of responsive customer support for what should have been a simple correction.
I have submitted a refund request and expect it to be processed promptly and in full. Given the circumstances and the failure to provide adequate assistance, I believe a fair and timely refund is the minimum appropriate resolution.
I sincerely hope the company reviews its customer support system to prevent other customers from experiencing similar situations.
thank you.
I would strongly advise others to think carefully before booking through mytickets.ae.
I requested a refund almost a month ago after the airline rerouted my flights due to the geopolitical situation in Iran. Because of the new route, I had to cancel the trip. This was not a last-minute change, it was due to circumstances outside my control.
Since submitting the refund request, I’ve received no real progress or clear answer. Each time I contact support, I’m told to “wait” first it could take a week, then two weeks, then up to months. There has been no transparency, no updates, and no accountability.
What made the situation even more frustrating is that I asked them to cancel my return ticket a full week before the flight. Despite this, the ticket was never cancelled and I even received a check-in email. When I contacted them, they simply said they don’t know what happened, which is unacceptable, as cancelling the booking was their responsibility.
This experience has been extremely disappointing. Cheap prices don’t mean much if customer service disappears when you need help.
I would not recommend booking through them.
The worst, we booked via the website for an urgent flight, then we paid. later they sent us an Email that we can't afford the price as it's been changed!! This is after they took the money. Their Email & Phone is not responding; it seems fake.
But the good thing is that they've refunded the amount.
Extremely disappointing experience. The service received my refund from the airline (verified in writing by the airline, including card details), yet they have held onto my funds for 25 days without a legitimate reason. The support team is unresponsive and unprofessional. I highly recommend steering clear of this company due to refund complications and a lack of transparency.
It is January 2, 2026, and I submitted my date-change request on November 25, 2025. That means it has been OVER 38 DAYS. Since then, I have had to chase for updates, make countless phone calls, and hear the same frustrating excuse: “waiting for the airline.” Let’s be clear: waiting over a month for a straightforward date change is unacceptable. This isn’t about airline policy or complexity; it’s a complete breakdown of operation — or intentional delays. With my travel in TWO DAYS (January 4), I remain in total uncertainty. I can't finalize connecting flights, confirm work leave, manage family logistics, or plan anything because the service has failed to fulfill the most basic duty of a travel agent: processing an approved change. Ticket prices are rising every hour while the company does nothing. What makes this situation even worse is that the date change was already approved in writing. All necessary documents were submitted, and all conditions were met. There was nothing left to “review.” Yet, here we are — over a month later — with no results. Interactions with customer service are consistently unfriendly, dismissive, and evasive. Calls get disconnected, escalations are denied, managers are unreachable, and promised updates never come. This entire experience communicates one thing: once they have your money, you’re on your own. From my experience, this company seems to operate by exhausting customers into giving up their rights. That is not customer service; that is systematic obstruction. This is no longer just a request. This is a final demand:
Resolve this TODAY. If this is not resolved today, I will: • File formal complaints with consumer protection agencies • Escalate publicly with full documentation • Consider legal action for negligence, failure to provide agreed services, and demonstrable financial and emotional harm Every email, every call, and every request number is documented. You have wasted enough of my time.
You have caused enough damage.
Fix this now.
It has now been a full month since I submitted my date-change request, and I have yet to receive any response. No confirmation, no update, and not even a simple courtesy reply. Just silence. This isn’t just a delay; it’s gross negligence. This situation has taken a toll on me and my family. I am unable to organize flights, plan work commitments, coordinate leave, or finalize travel arrangements for my children—all because the company refuses to take action. With each passing day, ticket prices rise and options vanish, while the service hides behind the same tired excuse: “waiting for the airline.” How long should I be waiting? One week? Two weeks? A month? Forever? A legitimate travel agent would not leave customers in limbo for weeks over a straightforward date-change request that was already approved by the airline. This level of inaction is extreme, unprofessional, and frankly abusive. The emotional strain of this, especially after a bereavement, is unacceptable. To make matters worse, there is a complete lack of accountability: • No manager escalation • No concrete timelines • No follow-up • No ownership Just empty words and silence. The behavior of this company explains why its reviews are so poor. Once they have your money, customer care clearly becomes irrelevant. They stall, ignore, and hope you give up. I want to emphasize that I will continue documenting and publicly sharing this experience until the issue is fully resolved. Customers deserve to know exactly what they are getting into.
It is astonishing what is occurring at this stage. Since my last update, I have reached out multiple times, yet there is still no progress on a straightforward date-change request. It has now been three weeks since I submitted my request, and the response remains the same unhelpful phrase: “We are waiting for the airline to reply.” What if the airline never responds? Is the plan to leave customers in limbo indefinitely? This is no longer a minor delay – it feels like mental torture. I have significant commitments tied to this return booking: I need to secure other connecting flights for my family, arrange leave from work, and organize my schedule. With each passing day of delay, ticket prices elsewhere continue to rise. Your inaction is costing me time, money, and peace of mind. A competent representative with even a modicum of decency would have taken accountability and found a resolution instead of hiding behind the “airline hasn’t replied” excuse for weeks. Given the level of stress, wasted time, and distress you’ve caused me, a responsible company would have booked the return ticket themselves and absorbed the cost as compensation for this debacle. Your actions illustrate precisely why you receive so many negative reviews: because you treat customers as expendable and their time as insignificant. You are operating like an organization that does the bare minimum, leads people in circles, and hopes they will simply give up. Crucially, I need to travel early next week. I require this booking resolved immediately, not at some uncertain future date. Your utter silence and indifference at this point is not just unprofessional – it’s reprehensible.
This is an update regarding my previous review from a few days ago, and shockingly, the situation has deteriorated even further. I never thought a company could plunge deeper into incompetence, dishonesty, and negligence than what I had already faced, but the service has proven me wrong in a remarkable way. I submitted my date-change request on 25 November — with written confirmation. Today, after yet another exhausting call, their customer “service” informs me, “we only received your request yesterday.” This isn’t a simple oversight; this is blatant dishonesty — both open and shameless. This company functions like a void for customer inquiries. Once your payment is made, information vanishes. Accountability vanishes. Integrity vanishes. All that remains are delay tactics and absurd excuses. The entire organization is a complete disgrace. Rude. Defensive. Evasive. They disconnect calls. They act as if they can’t hear you. They refuse to escalate matters. When I requested to speak with a manager, they declined because it seems no one within this organization is willing to accept responsibility. The level of arrogance is astounding. I have spent months navigating this chaos following a family tragedy, and their level of indifference is appalling. They hide behind “we’ve forwarded it to the airline” while doing absolutely nothing. They stall, mislead, and intentionally waste your time. This is NOT customer service. This is fraudulent conduct. This is a business strategy centered on delay, denial, and hoping the customer eventually gives up. People need to be aware of what they’re getting into. When you purchase from this service, everything appears fine until something goes awry. Then you will encounter the real organization behind the façade: a disorganized, unresponsive, unprofessional, borderline fraudulent operation that leaves you stranded and powerless. Let me be perfectly clear: if this issue is not resolved within 24 hours, I will escalate the entire case to the relevant consumer protection authorities. I will provide all evidence, including dates, call records, emails, repeated delays, and the pattern of contradictory information provided by their staff. This is your final chance to resolve the issue before I take further action.
This update follows my previous review from a few days ago, and astonishingly, the situation has deteriorated even further. I didn’t believe a company could fall below the level of incompetence, dishonesty, and negligence I had already encountered, but this company has proven me wrong. I submitted my date-change request on 25 November, with written confirmation. Today, after yet another exhausting call, their customer service claims, "we only received your request yesterday." This isn't a mistake; it’s outright deception. This company treats customer requests like a black hole—once your money is in, all communication vanishes. Accountability and honesty disappear, leaving only delay tactics and absurd excuses. The entire operation is a mess—rude, defensive, and evasive. They cut calls and refuse to escalate issues. I requested to speak with a manager, but no one seems willing to take responsibility. The arrogance is astounding. After months of dealing with this chaos following a family tragedy, their indifference is appalling. They hide behind the excuse of having "forwarded it to the airline" while doing nothing. This is NOT customer service; it’s fraudulent behavior, built on delay and denial, hoping customers will eventually give up. People need to realize what they’re getting into. When you purchase from this company, everything seems fine until a problem arises, revealing a disorganized, unresponsive, and borderline fraudulent operation that leaves you stranded. Let me be clear: if this issue isn’t resolved within 24 hours, I will escalate the case to consumer protection authorities, providing all evidence of delays and contradictory information from your staff. This is your final chance to resolve the matter before I take further action.
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