It has now been a full month since I submitted my date-change request, and I have yet to receive any response. No confirmation, no update, and not even a simple courtesy reply. Just silence. This isn’t just a delay; it’s gross negligence. This situation has taken a toll on me and my family. I am unable to organize flights, plan work commitments, coordinate leave, or finalize travel arrangements for my children—all because the company refuses to take action. With each passing day, ticket prices rise and options vanish, while the service hides behind the same tired excuse: “waiting for the airline.” How long should I be waiting? One week? Two weeks? A month? Forever? A legitimate travel agent would not leave customers in limbo for weeks over a straightforward date-change request that was already approved by the airline. This level of inaction is extreme, unprofessional, and frankly abusive. The emotional strain of this, especially after a bereavement, is unacceptable. To make matters worse, there is a complete lack of accountability: • No manager escalation • No concrete timelines • No follow-up • No ownership Just empty words and silence. The behavior of this company explains why its reviews are so poor. Once they have your money, customer care clearly becomes irrelevant. They stall, ignore, and hope you give up. I want to emphasize that I will continue documenting and publicly sharing this experience until the issue is fully resolved. Customers deserve to know exactly what they are getting into.
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يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً.
بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم.
اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.See more
