mytickets.ae

Over a Month of Waiting for a Simple Date Change

It is January 2, 2026, and I submitted my date-change request on November 25, 2025. That means it has been OVER 38 DAYS. Since then, I have had to chase for updates, make countless phone calls, and hear the same frustrating excuse: “waiting for the airline.” Let’s be clear: waiting over a month for a straightforward date change is unacceptable. This isn’t about airline policy or complexity; it’s a complete breakdown of operation — or intentional delays. With my travel in TWO DAYS (January 4), I remain in total uncertainty. I can't finalize connecting flights, confirm work leave, manage family logistics, or plan anything because the service has failed to fulfill the most basic duty of a travel agent: processing an approved change. Ticket prices are rising every hour while the company does nothing. What makes this situation even worse is that the date change was already approved in writing. All necessary documents were submitted, and all conditions were met. There was nothing left to “review.” Yet, here we are — over a month later — with no results. Interactions with customer service are consistently unfriendly, dismissive, and evasive. Calls get disconnected, escalations are denied, managers are unreachable, and promised updates never come. This entire experience communicates one thing: once they have your money, you’re on your own. From my experience, this company seems to operate by exhausting customers into giving up their rights. That is not customer service; that is systematic obstruction. This is no longer just a request. This is a final demand:
Resolve this TODAY. If this is not resolved today, I will: • File formal complaints with consumer protection agencies • Escalate publicly with full documentation • Consider legal action for negligence, failure to provide agreed services, and demonstrable financial and emotional harm Every email, every call, and every request number is documented. You have wasted enough of my time.
You have caused enough damage.
Fix this now.

Date of experience: Jan 01, 2026