PNR: CLSXU0PS
I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS).
For several days, I attempted to contact customer support through phone calls and emails concerning a minor issue involving a missing last name on my ticket. Despite the urgency of my upcoming travel date, I received no meaningful response, no proper assistance, and no timely support. The complete lack of communication during such a time-sensitive matter was extremely frustrating and unprofessional.
Because the issue was not resolved and my departure date was approaching, I was forced to cancel my ticket and purchase a new one to avoid travel complications. This resulted in additional financial loss and unnecessary stress, all due to the absence of responsive customer support for what should have been a simple correction.
I have submitted a refund request and expect it to be processed promptly and in full. Given the circumstances and the failure to provide adequate assistance, I believe a fair and timely refund is the minimum appropriate resolution.
I sincerely hope the company reviews its customer support system to prevent other customers from experiencing similar situations.
thank you.
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