Your apology does not address the complete failure of service we faced. The facts: 1. We waited two hours at the confirmed location after a tiring 16-hour flight.
2. No driver or representative showed up.
3. The AI chat system provided no help whatsoever.
4. We had to take an unsafe and inadequate taxi, finally arriving at our hotel at 1 AM. This reflects a total breakdown in operations and customer support. We request a full refund and a written explanation for the driver's absence.
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