I am extremely disappointed with the service provided by MyTransfers.
Last Thursday, my scheduled transfer never arrived. I was supposed to be transported from my hotel in Cancun to the airport, and despite waiting at the agreed pickup location, no driver showed up and I received no prior notice or explanation.
Because of this, I was forced to urgently arrange a taxi on my own, which cost me three times more than the original transfer I had booked. To make matters worse, I was very close to missing my flight due to this situation, which caused unnecessary stress and anxiety at the end of my trip.
I contacted customer support immediately, expecting a prompt solution or at least assistance in arranging an alternative transfer. Instead, I was simply told to find transportation on my own. The only compensation offered was a refund to be processed one week later, which does not properly compensate for the inconvenience, additional expense, and risk of missing my flight.
A transfer service should provide reliability and peace of mind, especially when heading to the airport. Unfortunately, this experience was the complete opposite. Based on what happened, I cannot recommend this company.
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