Mytrip cancelled my flight booking and has not refunded my €650. Their Indonesian phone number does not work, there is no accessible email, and once a booking is cancelled it disappears from your account entirely — making it impossible to even raise a support request through their own system.
This is completely unacceptable. I am now pursuing a chargeback through my bank and filing a complaint with consumer protection authorities. I strongly warn others: if something goes wrong with your booking, Mytrip makes it nearly impossible to get your money back.
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