Do not expect refund from these guys.
I bought tickets from Phu Quoc to Bangkok for me and my wife.
However, two weeks before the planned flight I got into a car accident.
I'd opted in for "Cancelation Guarantee", it's usually means that I get my money back in case of cancelation, so I thought it might be good enough in case of something like this.
And upon cancelation, knowing my reasons and seeing proof, they repeatedly rejected my request for cash refund, and offered vouches on their platform.
I think it's quite fraudulent behavior, they are deceiving customers selling not what the customers think they are buying. There was no notions about "voucher refund". When people cancel a flight with pre-purchased option to do that, they expect to get their cash back.
I do not recommend sponsor them with your money.
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