I was skeptical at first given the low reviews but I had exactly zero issues with booking a round-trip ticket from Vietnam to India. My purchase was confirmed within a few hours and I was giveth check in info and updates on the flights throughout the booking and trip. I never needed to contact service as there were changes or cancelations for myself so I can't give that aspect of the company a review. But I had a very smooth booking and will use in the future if the opportunity presents itself.
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