mytrip.com

Mytrip.com is probably has the worst customer service and refund department i have ever had. We hav

Mytrip.com is probably has the worst customer service and refund department i have ever had.

We have to cancelled the flight because my father in law got sick and passed away

It has been more than 2 months since i cancel my flight of 5 people from jakarta - shanghai & shanghai - jakarta. And they said can not identify if the airline already refund the money to them. But the china eastern airline said they already did refund the money to them and i need to check with mytrip.com

2 of mytrip.com's customers service agents said they already receive the money on feb 22, 2026. But later i called other, the other customer service reps said they can not get any information about the refund from the airline. This is soooo frustrating.

I ask them to call the airline to confirm it but for more than 2 months they said what they did just email the airline and got reply in return. For more than 2 months doing the same things 😭.

I have lost for words on how this company refund department works. Please get better on your service, or you gonna lose lots of customers

Date of experience: Feb 24, 2026