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@MyTrip Support Team, I am writing to follow up on my refund request for the cancelled flight under

@MyTrip Support Team,

I am writing to follow up on my refund request for the cancelled flight under booking reference 1100-240-198.

The flight from Karachi to Abu Dhabi and Abu Dhabi to Riyadh (1 March 2026) was cancelled by the airline (Etihad Airways). I have already been informed that, since the booking was made through your agency, the refund must be processed by MyTrip.

As the flight was cancelled by the airline, I am fully eligible for a complete refund.

I kindly request you to:

Confirm that the refund process has been initiated

Provide a clear timeline for when the amount will be returned to my original form of payment (debit card)

Confirm the exact refund amount

Please note that if I do not receive an update within the next few days, I will be left with no option but to initiate a dispute/chargeback with my bank for a service not provided.

I would appreciate your urgent response and prompt resolution of this matter.

Kind regards,Neha Nadeem

Date of experience: Mar 01, 2026