I work in customer service, and my experience was abysmal. The agent I came through to was Impatient and unfriendly. They would not let me explain my situation in full before talking over me and telling me I was "mistyping my email or searching incorrectly" without asking or looking into their systems to find out. I am very concerned that anyone with just my name can access my flight details and make amendments over the phone. I do not know what their GDPR policies are, but my call did not feel safe or secure and I advise anyone considering booking flights to avoid this company.
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