Review Time
I am writing to express my extreme frustration and to report what I consider a scam. My flight was cancelled due to recent technical issues with the aircraft. I was assured that I would receive a full refund.
When the issues were supposedly resolved, I went to the airport only to find that my name was not even on the flight manifest. The airline staff confirmed that the booking was cancelled by the agency. At that time, I was promised a refund of my $1000 ticket.
Now, after waiting for more than 4 months, I am shocked to see a refund of only $4 out of the $1000 I paid. This is unacceptable and constitutes theft.
I demand a full investigation into this matter and a breakdown of why $996 was deducted. If I do not receive a satisfactory response and my full refund within 7 days, I will escalate this complaint to the International Air Transport Association (IATA) and post my experience on all consumer protection platforms, including Trustpilot and social media.
Order ID: [1090-244-305 ]
I am writing to express my extreme frustration and to report what I consider a scam. My flight was cancelled due to recent technical issues with the aircraft. I was assured that I would receive a full refund.When the issues were supposedly resolved, I went to the airport only to find that my name was not even on the flight manifest. The airline staff confirmed that the booking was cancelled by the agency. At that time, I was promised a refund of my $1000 ticket.Now, after waiting for more than 4 months, I am shocked to see a refund of only $4 out of the $1000 I paid. This is unacceptable and constitutes theft.I demand a full investigation into this matter and a breakdown of why $996 was deducted. If I do not receive a satisfactory response and my full refund within 7 days, I will escalate this complaint to the International Air Transport Association (IATA) and post my experience on all consumer protection platforms, including Trustpilot and social media.Order ID: [1090-244-305 ]
I work in customer service, and my experience was abysmal. The agent I came through to was Impatient and unfriendly. They would not let me explain my situation in full before talking over me and telling me I was "mistyping my email or searching incorrectly" without asking or looking into their systems to find out. I am very concerned that anyone with just my name can access my flight details and make amendments over the phone. I do not know what their GDPR policies are, but my call did not feel safe or secure and I advise anyone considering booking flights to avoid this company.
The prices they offer seem cheap, but that's where it ends.Once you've paid for the card - you're on your own.They don't take any responsibility, even if the website displays a "self-transfer gurentee" policy that seems credible.And the call center agents, there's no nice way to put it, just lie to your face. They can tell you that you'll get an answer within 4 hours, and if you don't call them after two days you'll never hear from them.In the end, cheap turns out to be expensive.It's recommended to avoid this company at all costs!
Still no refund.Mytrip.com, flybillet.dk, seat24.com. supersaver.dk, gotogate.com alle same fake company.Just seach for Den Danske Rejsegruppe.Then all the fake stealing companys will show.Where the F.... is my money ????.Just got the 3 mail that says 5 days and the money is in my account. It has now almost been 45 days ??? And first promis was 5 days. Sekund promis was 14 days ???Why you steal peoples money ????Again you write 5 days. ????Give me my F.... money back.Order number 1032-049-080 mytripI will write bad reviews on all your companies everyday, until the money is back.
Fighting for a refund. I bought a trip an online flight search which booked through MyTrip.com. The airline cancelled the flight a week later and their airline phone support helped me get a partial refund. The remainder were charges for seats and baggage which MyTrip has seemingly pocketed and no matter how many phone calls and supposed escalations, I am told the money (which of course never arrives) is on its way. The airline phone agent I last spoke with said it outright “the booking agents often take peoples money and essentially hide on the internet”. The scammed have little recourse but to call the MyTrip “helpline” until they give up out of exasperation. Sad but not surprised to see the string of similar reviews here on TrustPilot. BTW, to verify I am an actual swindled MyTrip “customer” my booking # is 1039-814-217
My booking was changed, then it took very long to resolve with MyTrip, I kept everything the same, but now my bags on the retrun flight has been removed without my concent! Booking order No: MS81Q0 Sort it OUT!08-10-2024 The online chat guy, Mr Mandar.Thange from 1 star to 3 star as I was not informed immediately and had some stress regarding this. Final comment, make the online chat more visible for users, I struggled to find it, thank you.
Never buy anything through them!I really don't understand why Skyscanner, Momondo, Kayak or anyone else still cooperates with them.Every time you chat whith them, you get different answers and empty promises. They promised the refund back within days, today they say the refund would be back no earlier than january 2024 - nonsense.I will change the review if i have my money back by 18.10.2023So i received my money back with such struggle and pain and it took over a month. I know i should be lucky because there are people who wait for their money over a year and have no hope. I wonder on what line the accountant puts this income.Etraveligroup is the one that receives the money so you have to go nuts to find right contacts. They should really reorganise their business.I will never ever use Mytrip ever again.
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