I am now leaving a review for the service since their customer support is appalling. As a full-time student without a university email and with a digital card, I found myself trapped in the outdated verification methods being used. I have emailed and submitted proof of studies and uploaded my digital student ID, yet they keep rejecting my documents and automatically emailing that they were unable to verify my student status! My question is: Have you even looked at the documents I uploaded? Clearly, they do not care, and this is really disappointing and discriminatory! I have used other platforms without any issues. This service is redundant because I can use my student card elsewhere, but not here due to not having a student email! What sort of backward mentality is this?
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