I'm disappointed. I purchased home insurance and listed all my items for coverage. When the policy arrived after I paid the full yearly amount, the items were missing. I contacted a customer advisor who claimed I hadn’t included any items. I even provided a screenshot showing the items. They still insisted nothing was added. I decided to cancel, and they made no effort to correct the situation. Now, they're saying I might not receive a refund, even though the policy doesn't begin until January 9th and I'm within the cooling-off period. This has not been a good experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
We make insurance that’s fair to you, your wallet, and the planet.
So far, we’ve helped over 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK.
We’re a certified B Corp, committed to building our business ethically and caring for our customers, team and the environment.
