myurbanjungle.com

4.5
4.5 Based on 41 reviews

We make insurance that’s fair to you, your wallet, and the planet. So far, we’ve helped over 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK. We’re a certified B Corp, committed to building our...

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Average Rating

4.5

/
5

41 Reviews

5 Star
78%
4 Star
9%
3 Star
4%
2 Star
2%
1 Star
7%

All Reviews

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Review Time

Simon Morrison-peacock
The first time I have used this company and it was an excellent experience. Simple form, no extensiv

The first time I have used this company and it was an excellent experience. Simple form, no extensive questionnaires, just the basic necessary facts and a quote was provided in moments. A really worthwhile experience and one I know I will use again. This is how insurance should be. Thank you.

5
Date of experience: Feb 18, 2026
Lorraine Harvey
I had a renewal sent through which was increased from previous year - considerably! Despite nothing

I had a renewal sent through which was increased from previous year - considerably! Despite nothing having changed and no claim made. Confused.com sear hed the market. Same company, same policy £20 cheaper! Nightmare trying to get payment to go through though on website.

3
Date of experience: Feb 15, 2026
Anita Kirk
Web site was easy to use Clearly showed what was covered Price was very fair Looking forward to a l

Web site was easy to use
Clearly showed what was covered
Price was very fair
Looking forward to a long relationship

5
Date of experience: Feb 11, 2026
Annabeth
Great pricing and excellent service

The overall cost was more competitive than others, and although I was initially unsure, I needed home and contents insurance. I had an incident and reached out to my insurance, and they handled everything promptly and effectively. The service was outstanding, and the representative who assisted me was fantastic. The process was straightforward, and everything was resolved quickly. I highly recommend this service.

5
Date of experience: Jan 20, 2026
Mina C.
Disappointed

I'm disappointed. I purchased home insurance and listed all my items for coverage. When the policy arrived after I paid the full yearly amount, the items were missing. I contacted a customer advisor who claimed I hadn’t included any items. I even provided a screenshot showing the items. They still insisted nothing was added. I decided to cancel, and they made no effort to correct the situation. Now, they're saying I might not receive a refund, even though the policy doesn't begin until January 9th and I'm within the cooling-off period. This has not been a good experience.

2
Date of experience: Jan 07, 2026
Nettie Reed
Efficient Renewal Process

The renewal process was very efficient with a reasonable increase in price; it wasn’t a significant jump.

4
Date of experience: Jan 07, 2026
Effortless Monthly Payments

I don’t have much to add except that the monthly payments are processed effortlessly. Once you've selected the coverage and everything is set, you can relax. You'll receive notifications when payments are made, ensuring a hassle-free experience. Personally, I find the pricing quite reasonable. I've been with this service for two years.

5
Date of experience: Jan 06, 2026
J Burchell
Quick and Easy to use

Quick and easy to use

5
Date of experience: Jan 06, 2026
Dwayne Taylor
Consistently Good Service

Consistently good service for both home and holiday insurance, with very competitive pricing.

5
Date of experience: Jan 06, 2026
Jackson Wright
Simple and Affordable Insurance

The process is simple and the insurance is affordable.

5
Date of experience: Jan 06, 2026

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Business Details

  • We make insurance that’s fair to you, your wallet, and the planet.

    So far, we’ve helped over 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK.

    We’re a certified B Corp, committed to building our business ethically and caring for our customers, team and the environment.

  • email hello@myurbanjungle.com
  • call 08008085847
  • language https://myurbanjungle.com

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