Very bad experience. Nobody seems to know what is going on. I have been trying to return my package for 23 days, and nothing has happened.
They are not transparent and often give misleading information. It takes an extremely long time just to log a package into the system. There is no proper communication channel—only an online chat with employees who do not seem informed and cannot provide clear answers. It even feels like there is no communication between their own teams.
I would never use this service again
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