Once my package was finally shipped, delivery itself was quick (thanks to DHL). However, the processing time beforehand was a major disappointment. MyUS advertises fast processing, but in my case it took more than twice as long as promised.
Despite providing all requested information promptly, including proof of delivery, it took over a week to receive any response from customer service. During this delay, I received multiple promotional emails advertising quick delivery and excellent customer service, which felt ironic given the lack of communication and extended processing time I was experiencing.
Due to this experience, I have cancelled my subscription and will not be using the service again.
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