From the “View Photos” section in my order history, it is clearly shown that the warehouse received the correct items from the seller. Their own uploaded photos confirm this.
However, what I received was an entirely different shipment that belongs to another customer. Inside the box was an invoice clearly addressed to a different individual, including their name and suite number.
This means the warehouse repackaged the items incorrectly and sent me someone else’s order.
Despite providing clear photographic evidence — including their own warehouse photos and the invoice found inside the wrong package — customer service continues to redirect me to contact the seller. The seller fulfilled the order correctly. The mistake happened at the warehouse.
This is not just a fulfillment error. It is also a serious mishandling of customer information.
Very disappointing experience.I expected accountability and resolution, not deflection.
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