Review Time
Stay away from this seller; it resembles a budget clothing provider that sends items worth around £2 but charges £120. If you raise a complaint, they only refund £35. It's baffling how they continue to operate this way. Shopping in physical stores is a better option.
Stay clear of this service; it resembles a budget clothing provider that ships items probably worth around £2 but charges £120. If you complain, they only refund £35. It's astonishing how they keep getting away with this. Better to shop in physical stores.
Avoid buying anything from this site; it’s a scam! The products are not as advertised and are of poor quality. When I tried to request a refund and return the item, I was redirected to a suspicious website! I doubt I will ever see my money again. Save your funds!
Avoid their roadside assistance; it's a scam that ends up costing more than it's worth. It doesn’t cover towing, which I had to pay for myself. They deemed my tire unacceptable, despite it being the same model, leading to a refusal to tow. Terrible service.
Like many others, I find this provider to be the worst insurance experience I've ever had. The indifference to my claim is astonishing, and the incompetence is unbelievable. I will be canceling all my policies and switching to another provider. They are utterly unhelpful and should be avoided.
After being with this provider for over four years, I recently had a claim declined. They canceled all my other policies, leaving my home uninsured. The staff was unhelpful; when I asked for a deadlock letter to escalate the issue, they claimed my claim was still under review. Why cancel my other insurances if the claim is still being assessed? Getting insurance now is incredibly difficult. Avoid this service.
This has been the worst customer service experience with any provider, especially an insurance one. I filed a claim for damage, and the whole process was chaotic and exhausting. I was transferred multiple times, and the information was often inconsistent. After confirming my coverage in writing, they reversed their decision and demanded payment. This service is misleading and untrustworthy. I will be escalating this issue.
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Vero is a free mission-driven company with a focus on democratizing risk and insurance management for everyday people. It is almost impossible to make smart risk management decisions without proper tools, solutions like insurance are a big black box, and there is a lack of a trusted and unbiased source of advice. As a result, people are massively under-protected while paying for protection they might not need. By reimagining personal risk management and insurance, we help individuals to a) identify and quantify all their risks (democratizing risk intelligence) in order to analyze all their gaps, b) Manage them through insurance, mitigation, and alternative financing c) assist them with recovery and problem-solving (rather than just a check) while optimizing how much money they spend. The entire process can be very much concierged now and automated over time. The dedicated risk and insurance advisors have no sales incentives. We are here to empower people and provide a layer of unbiased transparency that does not exist, rather than "educating" them on becoming risk experts or selling them on stuff they don't need! This is only possible by delivering a personalized and dynamic service that evolves as the needs of our customers and their families change. See more
