I'm with other people here who say this is the worst customer experience of their life. I was hit by an uninsured driver 5 weeks ago and it took two weeks and repeated long phone calls for Vero/AMP to even have my car towed to a repairer - which I had to organise. I have been repeatedly told conflicting things, spent countless hours on the phone to different departments and reps, who all say they understand and then go and do the exact opposite of what I've been asking them to do. They have now told me my vehicle is a write off despite not having a market value of the car.
In every conversation I have been clear and have never lost my temper despite their staff laughing at me when I explain how awful this process has been. Beyond frustrating, unprofessional and a mystery to me how this company is allowed to operate.
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Vero is a free mission-driven company with a focus on democratizing risk and insurance management for everyday people. It is almost impossible to make smart risk management decisions without proper tools, solutions like insurance are a big black box, and there is a lack of a trusted and unbiased source of advice. As a result, people are massively under-protected while paying for protection they might not need. By reimagining personal risk management and insurance, we help individuals to a) identify and quantify all their risks (democratizing risk intelligence) in order to analyze all their gaps, b) Manage them through insurance, mitigation, and alternative financing c) assist them with recovery and problem-solving (rather than just a check) while optimizing how much money they spend. The entire process can be very much concierged now and automated over time. The dedicated risk and insurance advisors have no sales incentives. We are here to empower people and provide a layer of unbiased transparency that does not exist, rather than "educating" them on becoming risk experts or selling them on stuff they don't need! This is only possible by delivering a personalized and dynamic service that evolves as the needs of our customers and their families change. See more