I was advised that my cat needed dental surgery on the 5th June 2025, i booked that surgery in for July before i left the vets that day. In July the surgery was completed.I was then informed by my insurance company that his notes say i was told about this in Sept 24 (i was not) and as a result of this he isn't covered. I disputed this with the vets for of a month and each time i got passed to different people and then told the vet in question does not work for them any more, (this is incorrect, she does) i have been told to email a lady called Maxine and had no answer i was told it had been passed to the VDS spoke to them and they had no record of this, i have now received an email today advising me that the notes are correct on his file and they will not be reimbursing me for the cost (£844.07). In short do note use this vets as they do put fraudulent notes on their systems! the vet in question is a Dr. Jenny Smith - veterinary surgeon. Avoid at all costs! They lie on your pets notes
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Myerscough Veterinary Group has 17 branches across the North West. Covering Preston, Southport and beyond - visit MyVets today to find your nearest practice.