Review Time
I was advised that my cat needed dental surgery on the 5th June 2025, i booked that surgery in for July before i left the vets that day. In July the surgery was completed.I was then informed by my insurance company that his notes say i was told about this in Sept 24 (i was not) and as a result of this he isn't covered. I disputed this with the vets for of a month and each time i got passed to different people and then told the vet in question does not work for them any more, (this is incorrect, she does) i have been told to email a lady called Maxine and had no answer i was told it had been passed to the VDS spoke to them and they had no record of this, i have now received an email today advising me that the notes are correct on his file and they will not be reimbursing me for the cost (£844.07). In short do note use this vets as they do put fraudulent notes on their systems! the vet in question is a Dr. Jenny Smith - veterinary surgeon. Avoid at all costs! They lie on your pets notes
I am writing to express my deep concern, disappointment, and distress following an emergency out-of-hours appointment at your practice on the evening of 24th August 2025, involving our beloved 3-year-old dog, Walter.During the consultation, your vet informed us—after seeking three separate opinions—that Walter was suffering from a life-threatening twisted stomach. We were told, in no uncertain terms, that he would not survive the night without immediate critical care and surgery costing between £8,000 and £10,000. We were also informed that the surgery itself carried a high risk and may not be successful.As we could not afford this staggering amount upfront, and being under the impression that our dog was in critical condition, we were left with the heartbreaking decision to agree to have Walter put to sleep. As you can imagine, we were completely devastated and in tears.However, moments before this was carried out and before we nearly signed the consent form we were offered an alternative — a referral to another vet who could perform the surgery for £2,800, requiring immediate upfront payment. Despite the emotional and financial strain, we agreed to proceed in order to give Walter a chance at survival and rushed him there in absolute distress, fearing we might not be bringing him home.Upon arrival, the attending vet carried out an ultrasound and other assessments, only to discover that Walter did not have a twisted stomach at all. In fact, he was simply bloated after helping himself to a bag of dog biscuits at home. No surgery was needed. No life-threatening condition was present. Just a misdiagnosis that could have easily cost Walter his life had we not opted for the second opinion.This is utterly unacceptable. Not only were we given incorrect and extreme advice, but we were also nearly forced into euthanizing a healthy, young dog based on that misinformation. The emotional trauma we experienced — believing we were about to lose a cherished member of our family — is something I cannot overstate. The financial stress, the unnecessary fear, and the near loss of life due to what appears to be a lack of proper diagnostic diligence is deeply disturbing
Ridiculous pricing. Cat was hurt after a fall and we rang their out of hours in a panic. 385 quid for a consultation and some painkillers at the 24hr site on the A59. The vet was unfriendly and the prices weren't explained upfront. Took the cat for further treatment at Bury and was told they charge 100 quid for an out of hours consult. Avoid!
It’s all about the money with this group!! Over charging,even told me my dog was heavier than she was,to get more money!!!!!! Took her to another local vet and she was 2.5kg less than this lot said!! Saved over £200 by going elsewhere!!!!! Avoid this veterinary group!!!!!
My dog broke a toe - I was told that it would need an x-ray then a toe removal for £800. Went to a different vet and was told it would be fine left alone. One year on and all is fine.They are part of Independent Vetcare that own multiple animal based businesses. They aren't a local vet, they are part of 1026 sites across the UK. With over £1Billion turnover.Don't be fooled - find a local vet.
Both last 2 occasions I've visited the preston blackpool rd site was utter terrible, 1st was a vet tried to take a blood sample from my cat with a cast on!!! Second time went about my dog and the vet was was just playing guess, £64 consultation plus medication £103, I will not be returning to myerscough vets again. Overpriced! Seem non qualified, the only decent thing about it was receptionist was a lovely lady.
Today, I called the vet to explain that our dog had been attacked a few weeks ago and that we had to take him to an emergency vet on a Saturday evening at around 7 o’clock. However, I was told that because he had been treated at the emergency vet, they would not look at him . It’s incredibly disheartening to see how uncaring the world can be. Imagine if a person went to the hospital for urgent care and was then refused treatment by their GP simply because they sought emergency help first—it would be unthinkable. Yet, that’s exactly what’s happening with veterinary care. It makes you wonder where the compassion has gone in a profession that is supposed to prioritize the well-being of animals.
I’m utterly disgusted at the way that this vet neglected my 7 week old puppies when we rushed them up to this vets for them to tell us they just had a chill in there bellies, however they just declined and we took them to another vet for them to be very poorly and now as a result of there lack of care one of them sweet puppies have now passed away due to there neglect. The vet in green sportswear with short blonde hair who looked as though he did not want to be at work that day should be ashamed. A short quick 5 minute consult with barely a check made for their health. If at all possible avoid this vets as their levels of care fall far short of what I imagine the VCMS consider to be appropriate.
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Myerscough Veterinary Group has 17 branches across the North West. Covering Preston, Southport and beyond - visit MyVets today to find your nearest practice.
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