Took our pet in to have a lump checked. Vet said she would test it. She then said that the lab fees cover up to three lumps so we may as well test the wart on his leg too. We were not concerned about the wart on his leg, so we weren't sure but she again said it would be free so we let her test it. One month later we get a bill for £200 as they have put it through as two claims. Petplan told us that we had been misadvised. Different types of lumps are classed as different conditions, which makes complete sense. The vets admitted that they knew about this. So why hadn't they informed us?I put in a complaint and explained that due to covid 19, I have no income. My husband is on 80% furlough. We have a family to feed and we are struggling. They have refused to agree that it was their mistake. They refuse to waive the outstanding £100 due to them giving us bad advice. Heartless money grabbing lieing group of practices. I spent 5 years working in a different practice and I know how this should have been resolved. These guys do not care.Especially as my pet needs his lump removing so they would have got more money from us in the future. Not now. Don't trust them. Oh and they nearly killed him last time he had an anaesthetic there because they were rushing and gave him too much. Bad vets
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Myerscough Veterinary Group has 17 branches across the North West. Covering Preston, Southport and beyond - visit MyVets today to find your nearest practice.